Legal

Welcome to eMart! Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website and use our services. By accessing or using eMart, you agree to the terms outlined in this policy.

1. Information We Collect

When you interact with eMart, we collect different types of data, including:

1.1 Personal Information

We collect personal data that directly or indirectly identifies you, such as:

• Full name

• Email address

• Phone number

• Shipping and billing address

• Payment information (secured and encrypted)

• Login credentials (if you create an account)

1.2 Transaction and Purchase Information

When you make a purchase, we collect:

• Items purchased

• Order history

• Payment method (processed securely through third-party providers)

• Delivery and tracking details

1.3 Technical and Device Information

When you browse eMart, we may collect:

• IP address

• Browser type and version

• Device type (mobile, tablet, or desktop)

• Website activity (pages visited, time spent, and interactions)

• Cookies and tracking technologies (see Section 6)

1.4 Communication Data

If you contact us via email, chat, or social media, we collect your messages and any additional information you provide.

2. How We Use Your Information

We use your data to:

• Process and fulfill your orders

• Provide customer support and respond to inquiries

• Improve and personalize your shopping experience

• Send special offers, newsletters, and promotions (you can opt out at any time)

• Detect and prevent fraudulent activities

• Comply with legal and regulatory requirements

3. How We Protect Your Data

We take your data security seriously and use:

• Encryption – Secure Socket Layer (SSL) encryption for safe transactions

• Access Controls – Restricted access to personal data, ensuring only authorized personnel can access it

• Fraud Protection – Security measures to detect and prevent fraud

• Regular Audits – Security checks to safeguard customer data

While we take all necessary precautions, no online platform is 100% secure. If you suspect unauthorized access, please contact us immediately.

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share information with:

• Delivery Partners – Shipping companies to fulfill your orders

• Payment Processors – Secure payment providers for transaction processing

• Legal Authorities – If required by law or in response to legal claims

• Business Partners – Trusted third-party service providers for analytics, security, or advertising

All third-party partners must comply with strict data protection policies.

5. Your Rights and Choices

You have control over your personal data. You can:

• Access Your Data – Request a copy of the information we store

• Update Your Data – Modify incorrect or outdated information

• Delete Your Account – Request account deletion (some data may be retained for legal purposes)

• Opt Out of Marketing – Unsubscribe from promotional emails at any time

• Disable Cookies – Adjust browser settings to block cookies (this may affect website functionality)

To request data changes or deletions, contact us at [Insert Contact Email].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These include:

• Essential Cookies – Necessary for website functionality

• Analytics Cookies – Track website usage to improve performance

• Marketing Cookies – Personalize ads and promotions

You can manage or disable cookies through your browser settings.

7. Third-Party Links and Services

Our website may contain links to third-party websites (e.g., social media, partner stores). eMart is not responsible for their privacy practices. We encourage you to review their policies before sharing personal data.

8. Children’s Privacy

eMart is not intended for children under 13. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, contact us for removal.

9. Data Retention

We retain personal data as long as necessary for:

• Order processing and customer service

• Legal and regulatory compliance

• Security and fraud prevention

Once no longer needed, we securely delete or anonymize data.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Effective Date.” If significant changes occur, we will notify users via email or website notification.

11. Contact Us

For questions or concerns regarding this Privacy Policy, reach out to us:

Email: info@emart.co.tz
Address: Mbezi Beach Tank Bovu, Dar es Salaam
Phone: [Insert Contact Number]