Legal

Welcome to eMart! These Terms of Use govern your access and use of our website and services. By using eMart, you agree to abide by these terms. If you do not agree, please refrain from using our platform.

1. Definitions

• “eMart” refers to our e-commerce platform, including the website and related services.

• “User” refers to anyone accessing or using eMart, including customers, sellers, and visitors.

• “We,” “Us,” or “Our” refers to the operators of eMart.

2. User Eligibility

To use eMart, you must:

• Be at least 18 years old (or have parental consent if under 18).

• Provide accurate and complete registration details.

• Comply with applicable laws and regulations.

We reserve the right to suspend or terminate accounts that violate these terms.

3. Account Registration & Security

• You are responsible for maintaining the confidentiality of your account credentials.

• You agree not to share your account details with others.

• You must notify us immediately if you suspect unauthorized access to your account.

• We are not liable for any loss resulting from unauthorized account use.

4. Use of Services

By using eMart, you agree to:

• Use our services only for lawful purposes.

• Not engage in fraudulent transactions or activities.

• Not interfere with our website’s functionality (e.g., hacking, spamming, or exploiting vulnerabilities).

• Not upload or share harmful content, such as viruses or offensive materials.

5. Purchases & Payments

• All orders are subject to acceptance and availability.

• Prices are listed in [Insert Currency] and may include applicable taxes and fees.

• Payment must be completed using the available payment methods at checkout.

• We reserve the right to cancel or refuse any order due to pricing errors, fraud detection, or legal concerns.

6. Shipping & Delivery

• Shipping times and costs vary based on location and selected options.

• Delivery estimates are not guaranteed and may be affected by external factors.

• We are not responsible for delays caused by couriers, customs, or unforeseen circumstances.

7. Returns & Refunds

• Items eligible for return must be unused and in original packaging.

• Return requests must be made within [Insert Return Window, e.g., 14 days] of delivery.

• Refunds will be processed using the original payment method.

• Certain products (e.g., digital goods, hygiene products) may not be eligible for returns.

For full details, refer to our Return & Refund Policy.

8. Intellectual Property

• All content on eMart (logos, images, text, product descriptions) is protected by copyright, trademark, or other intellectual property laws.

• You may not reproduce, distribute, or modify any content without our permission.

• Unauthorized use of our trademarks or copyrighted material may result in legal action.

9. Third-Party Links & Services

• eMart may contain links to third-party websites for additional services (e.g., payment gateways, shipping providers).

• We are not responsible for the content, privacy policies, or practices of third-party sites.

• Your interactions with third-party services are at your own risk.

10. Limitation of Liability

• eMart is provided “as is,” and we make no guarantees regarding availability, accuracy, or uninterrupted service.

• We are not responsible for any losses, damages, or issues arising from:

  • Unauthorized account access.

  • Errors in pricing or product descriptions.

  • Delayed or lost shipments due to external factors.

  • Issues caused by third-party providers.

• Our total liability shall not exceed the amount you paid for the affected transaction.

11. Account Suspension & Termination

We may suspend or terminate accounts without prior notice if:

• A user violates these Terms of Use.

• Fraudulent, abusive, or illegal activity is detected.

• A user engages in disruptive or harmful behavior toward eMart or other users.

Users may also request account deletion by contacting our support team.

12. Indemnification

By using eMart, you agree to indemnify and hold us harmless from any claims, damages, or losses arising from:

• Your violation of these terms.

• Misuse of our platform.

• Any disputes with third parties regarding transactions.

13. Changes to These Terms

We may update these Terms of Use from time to time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of eMart after changes implies acceptance of the revised terms.

14. Governing Law & Dispute Resolution

• These terms are governed by the laws of [Insert Jurisdiction].

• Any disputes will first be resolved through negotiation. If unresolved, disputes shall be handled through arbitration or the relevant courts in [Insert Jurisdiction].

15. Contact Information

For any questions or concerns regarding these Terms of Use, please contact us:

Email: info@emart.co.tz
Address: Mbezi Beach Tank Bovu, Dar es Salaam
Phone: [Insert Contact Number]